Facilities & Services

The friendly, multilingual service staff will be happy to help you at the Service Points in Terminal 1 and Terminal 2 at Frankfurt Airport.

The InfoGates allow you to contact the service staff directly via video call. The team is available at many locations to provide you with helpful information.

If you need assistance, we are here to help in any situation.

The door of the airport chaplaincy is open to everyone -travellers, employees and visitors. 

Passengers and visitors can enjoy free Wi-Fi 24/7 at the airport. No registration is required.

Here you will find an overview of all banks and ATMs at the airport.

After opening two more branches in Terminal 2 Reisebank is now represented at the airport with a total of six locations. Among other things the bank offers money exchange and VAT refunds.

The competent employees of Fraport Travel Service look forward to your visit.

Turn airport waiting time into entertainment! Join "FRAwards", play games, earn points, and snag prizes! Plus, you can complete missions for a chance to win epic gifts & tickets. Are you ready to become a "FRAwarder"?

Movie Worlds offers you a wide selection of movies, interesting documentaries and popular series - free, multilingual and family-friendly.

In the Gaming World, you can try out the latest games free of charge if you have enough time before your departure. An enjoyable experience awaits you here - from classic Tetris to fun dance games.

At Entertainment Gate, you can see visual highlights to shorten your waiting time. Discover impressive insights behind the scenes at Frankfurt Airport and breathtaking film sequences from metropolitan cities such as New York and Tokyo.

Discover our new multimedia and interactive exhibits.

On the open air deck you can get some fresh air and take a break before your flight. Whether it's watching planes or enjoying the sun - the terrace offers a spectacular view of the apron. Comfortable seating surrounded by green plants invites you to linger.

Relax and do your exercises in a meditative atmosphere before your flight.

Fun for the little ones! From outer Space to the Ocean Blue, kids can enjoy our playgrounds.

You've lost something at the airport or on board of a Lufthansa Group Airline?

Here you will find all the questions and answers about lost and found.

Fraport’s Medical Services take care of all medical needs at Frankfurt Airport. They operate the Emergency Center/Airport Clinic, the Rescue and Emergency Services, and the International Vaccination Center.

Pharmacies are located in the public areas of Terminals 1 and 2 and in Transit Area Z of Terminal 1. In addition to all the usual medicines, you can also obtain products relating to preventive health care, beauty and vitality.

In addition to books and press products, the store also offers all the usual postal, DHL and Postbank services.

There are Christian chapels in both Terminal 1 and Terminal 2 of Frankfurt Airport

There are Jewish prayer rooms in both terminals of Frankfurt Airport.

You can find Muslim prayer rooms in both terminals of Frankfurt Airport.

With our Click & Collect service, shopping before your flight is simple and convenient. Order your items anytime between 14 days and 12 hours before departure, and choose from a wide selection of stores at the airport for added flexibility.

Our personal shoppers make shopping at Frankfurt Airport a unique experience! Here you can go shopping relaxed before your flight.

Refresh yourself after a long journey - treat yourself to a shower before you continue your journey. For 6 euros or 8 US dollars, we offer you a shower including towel, floor mat, hairdryer, shower gel and shampoo.

Bottle filling stations and warm water dispensers are available throughout the terminals.

If you are a non-EU citizen, you can get a VAT refund on purchases made within the EU.

Enjoy relaxing in our leisure zones with comfortable loungers and armchairs. Wooden floors, warm lighting and plants create a comfortable, lounge-like atmosphere - perfect for switching off.

The Silent Chairs with their curved backrests offer peace and relaxation. With integrated speakers and USB ports, you can enjoy your own music. Small tables and power sockets provide space to work.

Your sleeping and working opportunity before, after or between your flights.

A pleasant ambiance for smokers to enjoy. Lounges are available in both terminals.

The quiet room is a place to come to a peaceful retreat. Designed to be non-denominational, it invites people of all religions to find inner peace. Gilded ceilings and a special lighting concept create a relaxed atmosphere.